In 2023, e-Boks achieved success in several transitions, positioning us on the right path economically, technologically, and within the market. 

Our position in Denmark is solid, bolstered by significant collaborations across the banking, pension, and insurance industries. We've renewed several of our existing contracts such as our partnership with BOKIS, which encompasses a broad spectrum of Denmark's banks and financial institutions. 

Throughout the year, we've made substantial advancements, particularly with our multi-year initiative that focused on transitioning e-Boks' entire technical infrastructure from a mainframe-based system to a modern private cloud setup. We have successfully migrated to the new platform, resulting in a more favorable cost structure and enhanced development speed. 

As stated in our annual report, e-Boks reported a revenue of DKK 186.8 million and a profit before tax of DKK 16.8 million. This outcome reflects a year in which our operations progressed according to plan, with revenue performance aligning with projections. 

Strong Home Market Despite Competition 

Our Danish home market continues to show strong performance. Several clients have expanded their collaboration with e-Boks including numerous pension providers like PFA, AP Pension, Norli Liv & Pension, AkademikerPension, as well as Mastercard which has broadened its engagement with us. 

The success in Denmark is largely due to e-Boks ability to provide a sustainable platform enriched, with new functionalities, that meets the needs of our customers and users. Our ongoing dialogue with customers and the feedback we receive from our users is highly appreciated. Despite increased competition in digital postal services, we are pleased to see that the number of unique users and logins to e-Boks has continued to increase throughout 2023. 

2023 also brought new innovations, including the possibility of communicating in e-Boks without having Social Security Number (SSN) on the recipients. Previously the SSN was needed to be able to identify and reach the right recipient in e-Boks. This new opportunity has opened a range of new customer segments, from the utility sector to parking companies and debt collections, who now send through e-Boks. We expect continued growth from both existing customers and new sectors over the coming years. 

Promising International Pipeline for 2024 

Activities on the international markets have been characterized by great interest. In 2023, we successfully extended our contract for providing public digital post in Ireland, and we are currently exploring a robust pipeline filled with numerous concrete prospects which positions us with a positive outlook for 2024 and beyond. Many countries are set to digitalize much more than today, and here our platform is a relevant and well-tested solution on how to digitalize a society in a healthy and democratic manner. We have yet to finalize the deals, but we expect to land more international customers in 2024. Our strategy remains to be directly present in the nearby markets, while countries that are further away are handled through partnership collaborations. In 2023, we established a new partnership with Cumulu9, a company with a significant presence in markets like New Zealand, Australia, and various other nations within the APAC region. This collaboration extends our reach and opens new pathways for future growth. 

Security Focus Intensifies 

In a time when IT security is under the spotlight due to incidents across both public and private sectors, customers are placing a heightened emphasis on security measures. 

As a result, cybersecurity is playing a more critical role in our conversations with clients, especially as other digital solutions experience attacks. Unlike communication by email, our starting point is a secure solution, and this is seen as something valuable, for companies, authorities, and citizens, both nationally and internationally. Cybersecurity has always been at the top of our agenda, so it's not a new agenda for us, and this is reflected in the trust our customers and users have in us. 

Thanks to our partners, customers, and employees! 

Recently, we have seen a growing interest in sustainability. The heightened focus on sustainable practices, which we fully support and view as essential for progress, reaffirms that our commitment to being a sustainable business is valued by our stakeholders and crucial for our success. 

I'd like to thank all our customers and partners for their collaboration throughout the past year, as well as to our dedicated employees at e-Boks. I am proud of our team and partnerships. 

Ulrik Falkner Thagesen
CEO 

In an era where technology's footprint is as profound as its breakthroughs, the dialogue around sustainable technology is not just timely, it's critical.

"Tech for a Greener Future" offers a exploration into how digital advancements and environmental stewardship can coexist, and even complement each other. It unravels the complex relationship between our digital evolution and the ecological impact, proposing a roadmap where businesses, particularly CCM providers, are not just bystanders but active participants in crafting a greener tomorrow. The narrative is a call to action, urging leaders to harness innovative technologies and strategies that align with global sustainability goals.

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The global postal sector has faced significant transformations and challenges over recent decades. The shift towards digital communication has led to a decline in physical letter volumes, compelling postal operators to adapt to more sustainable practices while addressing the potential obsolescence of the Universal Service Obligation.

e-Boks' latest publication “The digital evolution of the global postal industry: navigating through transformation” provides insights into a 2024 global survey of postal professionals highlighting the critical role of digital postboxes as an innovative channel and diversification strategy. Digital postboxes enable postal operators to transition into becoming omnichannel communication providers, offering digital services whilst reducing CO2 emissions and waste.

I encourage you to read our full story to learn how postal operators can strengthen their relevance in societies.

Dame Damevski
Director, International Markets